Frequently asked questions
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please contact our customer service team to initiate a return.
When will my order ship?
Orders ship with tracking as soon as they're on the way — you'll receive an update and tracking number by email.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location.
How do I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to track your package on our website or the carrier's website.
Will the hat come in more colors?
Yes! The hat will come in additional colors after the initial production run. We will update the site when we reach this milestone.
Will there be more styles?
Yes — we will have a wide variety of styles to accommodate various preferences.
Which size should I choose?
Toddler fits 50–54 cm (about 12 months–2 years), Child fits 54–56 cm (about 2–11 years), Adult fits 58–60 cm (ages 12+). Choose by head size and hairstyle volume — big puffs or braids? Size up. Every size adjusts for a custom fit.