Refund and Return Policy

Mighty Puff Co. wants every customer to love their hat. If something is not right, we are happy to help.

Returns

You may return any unworn, unwashed item within 14 days of delivery for a full refund to your original payment method, minus the cost of return shipping. Items must have original tags attached and be in resellable condition, free of stains, odors, or damage.

To start a return, email team@mightypuffco.com with your order number and the reason for return. We will send confirmation and instructions for where to send the item.

Once we receive and inspect your return, please allow 5 to 7 business days for your refund to post. Original shipping costs are not refundable.

Exchanges

Need a different size? Email team@mightypuffco.com within 14 days of delivery and we will send a prepaid label for the exchange. Exchanges are subject to stock availability. If your requested size is unavailable, we will issue store credit or a refund instead.

Defective or Incorrect Items

If your hat arrives damaged, defective, or is the wrong item, contact us within 7 days of delivery at team@mightypuffco.com with a photo of the issue. We will cover return shipping and send a replacement at no cost, or issue a full refund if a replacement is not available.

Final Sale Items

Items marked final sale, including clearance and limited edition colorways sold during promotional campaigns, are not eligible for return or exchange unless defective.

Lost or Stolen Packages

Once a package is marked delivered by the carrier, Mighty Puff Co. is not responsible for items lost or stolen after delivery. We are happy to help you file a claim with the carrier.

Questions

Reach out anytime at team@mightypuffco.com. We are a small, family run business and we read every message ourselves.